Privacy policy

Ecrubox understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of all of our customers, subscribers, and website visitors and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.

This document contains our privacy policy followed by our cookies policy

Privacy policy

1. Information about us

We are Ecrubox, located at 31 The Cross, Worcester WR1 3PZ

We are regulated by the Information Commissioner’s Office.

2. What does this policy cover?

This Privacy Policy explains how we use your personal data: how it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your personal data.

3. What is personal data?

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

The personal data that we use is set out in Part 5, below.

4. What are my rights?

Under the GDPR, you have the following rights, which we will always work to uphold:

• The right to be informed about our collection and use of your personal data. This Privacy Notice should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 14.
• The right to access the personal data we hold about you. Part 10 will tell you how to do this.
• The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 14 to find out more.
• The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have. Please contact us using the details in Part 14 to find out more.
• The right to restrict (i.e. prevent) the processing of your personal data.
• The right to object to us using your personal data for a particular purpose or purposes.
• The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
• Rights relating to automated decision-making and profiling. Part 6 explains more about how we use your personal data, including automated decision-making and profiling.
• For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 14.

Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

5. What personal data do you collect?

We may collect some or all of the following personal data (this may vary according to your relationship with us):

• Name;
• Email address;
• Business name;
• Job title;
• IP address;
• Cookies;
• Browser type and version;
• Time-zone settings;
• Browser plug-in types and versions;
• Operating systems and platforms

6. How do you use my personal data?

Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for the performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it. Your personal data may be used for one of the following purposes:

• Providing and managing your account.
• Supplying our products or services to you. Your personal details are required in order for us to enter into a contract with you.
• Personalising and tailoring our products or services for you.
• Communicating with you. This may include responding to emails or calls from you.
• Supplying you with information by email that you have opted into (you may unsubscribe or opt out at any time by emailing hello@ecrubox.com or clicking the “unsubscribe” button in any email we send you).

With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email with information, news, and offers on our products or services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt out.

We use the following automated system for carrying out certain kinds of profiling. If at any point you wish to query any action that we take on the basis of this or wish to request ‘human intervention’ (i.e. have someone review the action themselves, rather than relying only on the automated method), the GDPR gives you the right to do so. Please contact us to find out more using the details in Part 14.

• The following automated profiling may take place:
  • If you have opted in to receive cookies from our website (www.ecrubox.com) then, depending on your interaction with our website, we may target you with targeted text ads on Google or Bing search results pages and/or targeted display ads, served via the Google Display Network on websites which have opted to display such ads.

7. How long will you keep my personal data?

We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept):

• Cookies will be retained for a maximum of 540 days, unless they are reset by, for example, a further visit to our website;
• Email addresses will be retained for as long as we consider them useful for marketing purposes, or until a valid removal request is received.

8. How and where do you store or transfer my personal data?

Where practicable we will only store or transfer your personal data within the European Economic Area (the “EEA”). The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein. When data is stored within the EEA, that means that your personal data will be fully protected under the GDPR or to equivalent standards by law.

We may transfer your data to the United States of America (the “US”). We will only transfer your data to a third party based in the US if they are part of the EU-US Privacy Shield. This requires that third party to provide data protection to standards similar levels of data protection to those in Europe. More information is available from the European Commission.

Please contact us using the details below in Part 11 for further information about the particular data protection mechanism used by us when transferring your personal data to a third country.

• We only retain personal data for as long as is necessary.
• Access to personal data is restricted to company employees for whom it is necessary to have such access.
• We ensure we have a record of exactly what personal data we are retaining and processing.

9. Do you share my personal data?

We may share your personal data with other companies in our group for marketing purposes. This includes subsidiaries.

We may sometimes contract with the following third parties to supply services to you on our behalf. These may include payment processing, delivery, and marketing. In some cases, those third parties may require access to some or all of your personal data that we hold.

• Google. We may share your personal data for online marketing purposes.
• Facebook. We may share your personal data for online marketing purposes.
• Twitter. We may share your personal data for online marketing purposes.
• HubSpot. We may share your personal data for online marketing purposes.
• Microsoft. We may share your personal data for online marketing purposes.
• LinkedIn. We may share your personal data for online marketing purposes.
• MailChimp. We may share your personal data to add you to any mailing lists that you have opted into.

If any of your personal data is required by a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law, as described above in Part 8.

If any personal data is transferred outside of the EEA, we will take suitable steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the GDPR, as explained above in Part 8.

In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

10. How can I access my personal data?

If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.

All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 11. To make this as easy as possible for you, a Subject Access Request Form is available for you to use. You do not have to use this form, but it is the easiest way to tell us everything we need to know to respond to your request as quickly as possible.

There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.

We will respond to your subject access request within 28 days and, in any case, not more than one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.

11. Special category data

We do not process any special category data, such as:

• race;
• ethnic origin;
• politics;
• religion;
• trade union membership;
• genetics;
• biometrics;
• health;
• sex life; or
• sexual orientation.

12. Criminal offence data

We do not process any data about criminal convictions or offences.

13. Children’s data

We do not actively seek to collect information about children aged 16 or under. If we become aware that we have collected information about a child under the age of 16, we will delete it. If you have any concerns about your child’s privacy in relation to our services, or if you believe that your child may have shared personal information via this website, please contact us at hello@ecrubox.com. We will delete such information from our records within a reasonable time.

14. How do I contact you?

To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details:

Email address: hello@ecrubox.com
Telephone number: +44 1905 691300
Postal address: First Floor Royal Porcelain Works, Severn St, Worcester WR1 2NE
For the attention of Heather Horton or The Directors.

15. Changes to this privacy notice

We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.

Any changes will be made available via our website (www.ecrubox.com) and or any other websites that replace it.

Cookies policy

This website www.ecrubox.com (“Our Site”) uses Cookies and similar technologies in order to distinguish you from other users. By using Cookies, We are able to provide you with a better experience and to improve Our Site by better understanding how you use it. Please read this Cookie Policy carefully and ensure that you understand it. Your acceptance of Our Cookie Policy is deemed to occur if you continue using Our Site. If you do not agree to Our Cookie Policy, please stop using Our Site immediately.

1. Definitions and interpretation

In this Cookie Policy, unless the context otherwise requires, the following expressions have the following meanings:

“Cookie”means a small file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site;“Cookie Law”means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003 and of EU Regulation 2016/679 General Data Protection Regulation (“GDPR”);“personal data”means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data, as defined by EU Regulation 2016/679 General Data Protection Regulation (“GDPR”); and“We/Us/Our”means Heather Renee Consulting Limited (Trading as Ecrubox), a limited company registered in England under company number 15011553, whose registered address is 31 The Cross, Worcester WR1 3PZ and whose main trading address is the same.

2. Information about us

Our Site is owned and operated by Ecrubox at 31 The Cross, Worcester WR1 3PZ, and whose main trading address is the same.

We are regulated by the Information Commissioner’s Office.

3. How does our site use cookies?

Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products and services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.

By using Our Site, you may also receive certain third party Cookies on your computer or device. Third party Cookies are those placed by websites, services, and/or parties other than Us. Third party Cookies are used on Our Site for analytics and advertising purposes. For more details, please refer to section 4 below.

All Cookies used by and on Our Site are used in accordance with current Cookie Law. We may use some or all of the following types of Cookie:

• Strictly Necessary Cookies
  A Cookie falls into this category if it is essential to the operation of Our Site, supporting functions such as logging in, your shopping basket, and payment transactions
• Analytics Cookies
  It is important for Us to understand how you use Our Site, for example, how efficiently you are able to navigate around it, and what features you use. Analytics Cookies enable us to gather this information, helping Us to improve Our Site and your experience of it.
• Functionality Cookies
  Functionality Cookies enable Us to provide additional functions to you on Our Site such as personalisation and remembering your saved preferences. Some functionality Cookies may also be strictly necessary Cookies, but not all necessarily fall into that category.
• Targeting Cookies
  It is important for Us to know when and how often you visit Our Site, and which parts of it you have used (including which pages you have visited and which links you have visited). As with analytics Cookies, this information helps us to better understand you and, in turn, to make Our Site and advertising more relevant to your interests. Some information gathered by targeting Cookies may also be shared with third parties.
• Third Party Cookies
  Third party Cookies are not placed by Us; instead, they are placed by third parties that provide services to Us and/or to you. Third party Cookies may be used by advertising services to serve up tailored advertising to you on Our Site, or by third parties providing analytics services to Us (these Cookies will work in the same way as analytics Cookies described above)
• Persistent Cookies
  Any of the above types of Cookie may be a persistent Cookie. Persistent Cookies are those which remain on your computer or device for a predetermined period and are activated each time you visit Our Site
• Session Cookies
  Any of the above types of Cookie may be a session Cookie. Session Cookies are temporary and only remain on your computer or device from the point at which you visit Our Site until you close your browser. Session Cookies are deleted when you close your browser.

.Cookies on Our Site are not permanent and will expire as indicated in the table below.

For more details of the personal data that We collect and use, the measures we have in place to protect personal data, your legal rights, and our legal obligations, please refer to our Privacy Policy.

For more specific details of the Cookies that We use, please refer to the table below

4. Consent and control

1. Before Cookies are placed on your computer or device, you will be shown a pop-up requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies unless those Cookies are strictly necessary; however certain features of Our Site may not function fully or as intended.
2. In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third party Cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.The links below provide instructions on how to control Cookies in all mainstream browsers:

3. The links below provide instructions on how to control Cookies in all mainstream browsers:

3.1Google Chrome:https://support.google.com/chrome/answer/95647?hl=en-GB3.2Microsoft Internet Explorer:https://support.microsoft.com/en-us/kb/2788353.3Microsoft Edge:https://support.microsoft.com/en-gb/products/microsoft-edge (Please note that there are no specific instructions at this time, but Microsoft support will be able to assist)3.4Safari (macOS):https://support.apple.com/en-gb/guide/safari/sfri11471/mac3.5Safari (iOS):https://support.apple.com/en-gb/HT2012653.6Mozilla Firefox:https://support.mozilla.org/en-US/kb/enable-and-disable-Cookies-website-preferences3.7Android:https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DAndroid&hl=en (Please refer to your device’s documentation for manufacturers’ own browsers)

5. Changes to this cookie policy

We may alter this Cookie Policy at any time. Any such changes will become binding on you on your first use of Our Site after the changes have been made. You are therefore advised to check this page from time to time.

In the event of any conflict between the current version of this Cookie Policy and any previous version(s), the provisions current and in effect shall prevail unless it is expressly stated otherwise.

6. Further information

• If you would like to know more about how We use Cookies, please contact Us at hello@ecrubox.com.
• For more information about privacy, data protection and our terms and conditions, please see our Privacy Policy.